Refunds

This refunds page helps you to check for all the refund details. You will be able to see details on the main headers, which are:

• Refund ID

• Shop - Store name

• Shopper

• Status - Status of the refund

  • Refund Requested - When the refund has been requested by the shopper

  • Refund in Progress – When you have approved the refund (An action pending icon will appear if you act on only a few items out of n items in the refund request, or refund has failed for any item)

  • Refund Declined – When you have declined the refund

  • Refund Completed – When refund for all the items have been completed

  • Refund Completed Partially – When a refund is completed for a few items and declined for a few

• Date/Time - The date and time when the refund request was raised

• Amount - Amount of the refund request

At a time, max. ten rows are presented to a user with pagination at the list's bottom.

Expanding the row will help you see details such as:

• Purchase date/time

• Item details

• Reason for Refund

• Initiated by - Merchant or shopper