Transactions
Transactions
The transactions page offers details about your transactions and refund requests raised by the shopper. There are two tables on the Transactions page, one named Transactions and the other named Refunds. Apart from accepting or declining the refund from the Refunds section, you can also initiate refunds from the transaction table.
Transactions
The transactions list shows you all purchases made by the shoppers on your website. The search text field is available under the Transactions heading to filter the transactions listing based on customer email, order ID, transaction ID, and transaction hash. You will be able to see details on the main line, which are: - Transaction number - Order ID - Subscription Icon (to know if the transaction has any subscribed item) – it is only visible when the transaction is successful, and clicking on this icon will take you to the subscription page - Shopper Name - Partner Name - Status of the transaction - Date of the transaction - Amount of the order (Both in fiat and cryptocurrency)
At a time, max. ten rows are presented to a user with pagination at the bottom of the list.
You also get the option to expand the transaction list to see more details by clicking on the “+” icon. Once you have expanded the transaction list, you will be able to see the following details: - Transaction Hash - Wallet Name - Discount Amount - Payable to Merchant (Amount payable to you after all the deductions of fee) - Shipping Address - Transaction Id - Payment Type - Total Fee Charged
Initiate Refund: After expanding the transaction you will see the Refund button, this button is used to initiate a refund for the items in the given cart/order. Clicking on Refund will give you the option to choose the items for which you want to initiate a refund, specify the reason for the same, and fill in the wallet address for a refund (In case of crypto payment), in case of bank payments, the refund will be initiated to the same bank account using which shopper made the transaction. Once you click on Refund after filling in the details, the request is added to the Refunds section.
2. Refunds
This section helps you to check for all the refund requests by your shoppers and approve or decline them. You can also see the refunds initiated by you here. You will receive an email update whenever a refund is requested and for the further status of the refund. Even shoppers get updates in their emails about the refund progress.
You will be able to see details on the main headers, which are: - Refund Number - Shopper Name - Status of the Refund
Refund Requested - When the refund has been requested by the shopper
Refund in Progress – When you have approved the refund (An action pending icon will appear if you act on only a few items out of n items in the refund request, or refund has failed for any item)
Refund Declined – When you have declined the refund
Refund Completed – When refund for all the items have been completed
Refund Completed Partially – When a refund is completed for a few items and declined for a few
- Date/Time when the refund request was raised - Refund ID - Amount of the refund request
At a time, max. ten rows are presented to a user with pagination at the list's bottom.
Information
Refund Requested - When the refund has been requested by the shopper
Refund Initiated – When you have approved the refund
Refund Failed – When a refund has failed for any item
Refund Completed – When the refund for the item has been completed
Refund Completed Manually – When a refund has been completed manually by you after the refund has failed
Refund Failed – When a refund has failed for the item
- Reason stated by the shopper and you - Initiated by (Refund was initiated by you or the shopper)
Review Refund: You have the Review button which appears after expanding the refund list for you to approve or decline the refund. Clicking on the Review button gives you the option to approve or decline the refund along with the option to choose a full or partial amount. You can choose to act on some items out of n items and act later on the remaining items. The status will keep updating as per the response being received from the system.
Last updated
